Frequently asked questions

How do I track my order?

Once your parcel has been dispatched, you’ll receive an email with your tracking number. Use it to check the status of your order at any time (email tracking).

How long does delivery take?

Free delivery in the UK. We process orders within 48 hours. Delivery time depends on the carrier and destination (no fixed delivery date).

Which payment methods do you accept?

We accept, among others, Visa, Mastercard, PayPal, Klarna, Apple Pay, Google Pay and local payment methods.

Can I change my delivery address?

Yes, as long as your order hasn’t been dispatched yet. Contact us within 24 hours of purchase with your order number and the new address.

Returns & exchanges

Easy returns in line with our store policy. Send items back unused and in their original packaging. See the full details on the returns page.

Contact & support

Support in English — Email: support@londonery.com (usually answered within 24 hrs).

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